Returns & Refunds policy

You are entitled to cancel your order within 2 days without giving any reason for doing so.

The deadline for canceling an order is 2 days from the date you ordered the goods.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@prayingmantispottery.com

We will reimburse you no later than 30 days from the day on which we receive the statement. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns/refunds:

All sales final; any goods received damaged must be taken by recipient, with ORIGINAL PACKAGING, to shipper to file a claim. Recipient must also notify us that the goods were received damaged, in the event that we need to get involved to get your refund processed for you.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

6290 Shelby St., Indianapolis, IN 46227

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received undamaged, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@prayingmantispottery.com